Family Photo Book Terms & Conditions


(Gould History Group Pty. Ltd. trading as Family Photo Book hereinafter referred to as: the software)


  • Acceptance of terms
    • By installing and using this software you agree to the terms and conditions listed below. If you do not agree with these terms you are not permitted to use this software.
    • All orders are accepted and handled in accordance with the conditions below.
    • After completing the order, we will store the file provided by you on the Family Photo Book server for 3-6 weeks after which time it will be deleted.
    • You are granted a limited, non-exclusive use right to use Family Photo Book.
  • Copyright/Content
    • You are solely responsible for the contents of the file you submit and in obeying the laws of Australia.
    • Family Photo Book will not be held liable for the contents of any file you submit.
    • In producing the photo product on your behalf, Family Photo Book assumes that the copyright in the file and all the photographs is held be you or that the photos are out of copyright. You are solely responsible for unauthorised use of copyright material.
    • When ordering and in distributing your printed photo products you shall strictly observe the laws of Australia or the country to which the product is being distributed.
    • This software and related documentation is protected under Australian Copyright law.
    • You are not permitted to distribute, lease, modify or analys by means of reverse engineering this software. You are permitted to use the software for the creation of your photo products.
  • Liability
    • Family Photo Book will not accept liability for damage or loss of any files on your computer or network.
    • Family Photo Book emphasises that the quality of the prints in the albums ordered will never be better than is to be expected on the basis of what you see on your computer monitor when using the software. Take care in proofing and previewing your photo product and carefully check your spelling.
    • The colour of the final product produced by Family Photo Book may vary from what you see on your computer monitor.
    • Family Photo Book’s liability is limited to errors which are related to production, shipping and delivery of the product.
    • Family Photo Book does not warrant that the software will comply with any expectations or purpose or that the software will be free of defects.
  • Termination
    • This license agreement expires by termination only.
    • The user may at any time terminate this license by removing the software from their system.
    • Family Photo Book may terminate this agreement for any reason including but not limited by, if Family Photo Book has reasons to believe the user is not abiding by these terms and conditions.
  • Delivery time
    • Our service level is to complete an order within 5 to 10 business days and we dispatch by the method chosen in the order. Unless express delivery is chosen, then delivery will be within 5 business days.
    • Family Photo Book will not be held responsible if delivery is not made within the nominated time if it is for reasons out of our control.
    • Delayed delivery is not a basis for cancellation of the order or a request for compensation.
  • Returns
    • Where your Order is received by you damaged, you must immediately contact Family Photo Book Support via email ( inquiries@familyphotobook.com.au ) and quote your Order number.
    • At our discretion, we may ask you to return the Product to us in its original packaging (if possible).
    • We will not be liable if the damage, defect or fault arose as a result of misuse, neglect or mishandling of the Product by you or if you made a wrong decision. If we determine, in our reasonable discretion, that any Product was not genuinely damaged on arrival or faulty in its manufacture, we will return the Product to you at your cost. We will otherwise, at our discretion, replace the Product or refund any monies paid by you to us.
  • Guarantee
    • Any complaints must be submitted via the contact form on our website within two weeks of the delivery of the materials ordered by you.
    • If the complaint is justified, Family Photo Book’s liability is limited to resupplying the ordered materials.